At AsianPaintsOnline.com, we strive to ensure that every customer is satisfied with their purchase. Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

Returns are accepted only under the following circumstances:

  • You receive a damaged or defective product.
  • You receive the wrong product.
  • The product is missing items or accessories.
  • The product is expired or unfit for use.

To be eligible for a return, you must notify us within 48 hours of receiving your order.

2. Non-Returnable Items

For safety and quality reasons, the following items cannot be returned:

  • Opened or used paint containers.
  • Tinted or custom-mixed paint.
  • Products damaged due to misuse or improper storage.
  • Clearance or promotional sale items (unless damaged or incorrect).
  • Products returned without original packaging or proof of purchase.

3. Return Process

To request a return, please contact our customer support with:

  • Order Number
  • Product Name
  • Reason for Return
  • Clear photographs of the product and packaging

Once your request is reviewed and approved, we will provide instructions for the return process.

4. Refund Policy

After the returned product is received and inspected:

  • Approved refunds will be processed to the original payment method.
  • Refunds are generally processed within 5–7 business days.
  • Shipping charges are non-refundable unless the return is due to our error.

5. Replacement Policy

If you receive a damaged, defective, or incorrect product, we may offer:

  • A replacement of the same product (subject to stock availability), or
  • A full refund if a replacement is not available.

6. Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled. You may only request a return if it meets the eligibility conditions outlined above.

7. Contact Us

For return or refund requests, please contact us:

AsianPaintsOnline.com
Website: https://asianpaintsonline.com

Note: Products such as paints, primers, putty, waterproofing materials, and other coating products are often classified as non-returnable once opened or tinted. Please verify your product selection, quantity, and shade before placing your order.